Whether you need to modify a booking, have a question before you travel, or need immediate assistance on the day - our team is available around the clock, every day of the year.
Call us any time - day or night, weekday or weekend. Calls are answered by our operations team, not an automated system.
+371 2020 7474
Message us on WhatsApp for a fast, written response. Useful for sending booking references, sharing flight details, or asking questions when you can't call.
Chat with us
For non-urgent enquiries, booking requests, and group transfers. We respond to all emails within two hours during peak hours and within four hours overnight.
[email protected]
Available on this website - look for the chat icon in the bottom-right corner. Our team monitors live chat continuously during support hours (see table below). Outside those hours, leave a message and we will respond by email.
Fill out the form below and we'll get back to you within 24 hours
Multiple ways to reach our support team
For existing guests
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AlpRoads GmbH,
Salzmannstraße 152,
48159 Münster,
Germany
Log in to your AlpRoads account and select your booking to amend passenger names, luggage details, or add a return journey. To change your pick-up time, route, or vehicle, contact us directly by phone, WhatsApp, or email – changes are subject to availability and any price difference. Modifications are accepted up to 24 hours before travel.
Nothing you need to do. We monitor all flights in real time from the moment of departure. If your flight is running late, we automatically adjust your driver’s pick-up time. Your driver will be at arrivals when you clear customs. You do not need to call us – though you’re welcome to if you’d like confirmation.
Your driver will be waiting in the arrivals hall holding a sign with your name on it. Your booking confirmation includes the driver’s name and a contact number, sent approximately 24 hours before your pick-up. You can also call or message us at any time if you cannot locate your driver.
We accept all major credit and debit cards (Visa, Mastercard, American Express) and bank transfer for group bookings. Payment is collected securely at the time of booking. We do not accept cash payments.
Yes. Additional stops can be added at the time of booking or by contacting us in advance. A supplement may apply depending on the detour distance. We cannot guarantee unplanned stops during the journey, so please arrange this beforehand.
Your booking includes standard luggage allowance (one suitcase and one carry-on per passenger). Ski and snowboard equipment – including skis, boots, helmets, and poles – is carried free of charge on all transfers. If you have oversized or unusual items (e.g., bike cases, large musical instruments), please notify us at booking so we can assign the right vehicle.
Yes. Child seats and booster seats are available on request at no extra charge. Please specify the age and approximate weight of each child when booking so we can fit the appropriate seat. Child seats comply with current EU safety regulations.
All AlpRoads vehicles are equipped with winter tyres throughout the ski season. Our drivers are Alpine-certified and trained for mountain driving in snow, ice, and low-visibility conditions. We monitor road conditions and weather forecasts before every journey and communicate any relevant issues in advance.
Booking for a group of 10 or more, a corporate ski trip, or a regular season transfer programme? Contact us directly at [email protected] with your dates, group size, and departure airport. We'll prepare a tailored proposal with dedicated account management and flexible invoicing.
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